아랍에미리트 라스 알 카이마 추천 호텔, 숙소 베스트 10

“Dear DoubleTree Hilton Team, I hope this message finds you well, though I must express my profound disappointment and frustration regarding my recent stay at your Marjan Island property. The following issues significantly impacted the overall experience: * TV Malfunction: The TV in the room was not functioning properly. * Faulty Coffee Machine: The coffee machine in the room required replacement due to a malfunction. * Desk Phone Replacement: A request was made to the reception for an engineer to change the desk phone, as it was not working. * Missed Ultra All-Inclusive Upgrade Explanation: During the stay, the trainer failed to inform us about the ultra all-inclusive upgrade option. Instead, she discussed the cost per person for dinner or lunch. * Sashaya Restaurant Information Absence: The reception staff was unaware of the Sashaya restaurant, and no contact number was provided. * Lack of Toiletry Change: The shower gel was not replaced during the stay. * Missing Toiletries: Toothpaste and earbuds were not provided. * Reception Unresponsiveness: Multiple attempts to contact the reception were met with no answer. In one instance, I was put on hold indefinitely, citing an emergency call. * Late Check-In Experience: The late check-in process was delayed, and the hospitality did not meet the expectations associated with the Hilton and DoubleTree brand. * Disrespectful Departure Letter: A letter was received, asking me to vacate before 12, threatening a 50% charge or a full night's charge, despite the late check-in. I feel compelled to share these concerns, hoping that you consider them seriously to enhance the overall guest experience at DoubleTree by Hilton Marjan Island.”

“The facilities need to be changed the staff need to be taking customers service courses ”