더블트리 바이 힐튼 리조트 앤 스파 마르잔 아일랜드

Dear DoubleTree Hilton Team, I hope this message finds you well, though I must express my profound disappointment and frustration regarding my recent stay at your Marjan Island property. The following issues significantly impacted the overall experience: * TV Malfunction: The TV in the room was not functioning properly. * Faulty Coffee Machine: The coffee machine in the room required replacement due to a malfunction. * Desk Phone Replacement: A request was made to the reception for an engineer to change the desk phone, as it was not working. * Missed Ultra All-Inclusive Upgrade Explanation: During the stay, the trainer failed to inform us about the ultra all-inclusive upgrade option. Instead, she discussed the cost per person for dinner or lunch. * Sashaya Restaurant Information Absence: The reception staff was unaware of the Sashaya restaurant, and no contact number was provided. * Lack of Toiletry Change: The shower gel was not replaced during the stay. * Missing Toiletries: Toothpaste and earbuds were not provided. * Reception Unresponsiveness: Multiple attempts to contact the reception were met with no answer. In one instance, I was put on hold indefinitely, citing an emergency call. * Late Check-In Experience: The late check-in process was delayed, and the hospitality did not meet the expectations associated with the Hilton and DoubleTree brand. * Disrespectful Departure Letter: A letter was received, asking me to vacate before 12, threatening a 50% charge or a full night's charge, despite the late check-in. I feel compelled to share these concerns, hoping that you consider them seriously to enhance the overall guest experience at DoubleTree by Hilton Marjan Island.