“Really nice hotel, great staff, spa is lovely and all round great experience. The only thing that pulled it down somewhat was that the room we had was not entirely suitable to us. We were with our 16month old boy, the room we were in had a socket in the floor with dodgy wiring which was very accessible to our little one, a tv was plugged into this and was in the middle of the room on a glass table. If any of you out there reading this have toddlers you will understand the dangers of this as they are somewhat inquisitive and love playing with anything remotely dangerous, which this certainly was! The other thing is that I had requested a cot for the room which wasnt present. The receptionist resolved this issue however. Basically. Room good, but not suitable for toddler. I’d like to clarify that the fault does lie with Agoda who I booked with and not the pheasant hotel. They were very accommodating. The pheasant had no idea of the request for cot and they we’re expecting 3 adults not 2 and a baby. Not a baby friendly room”

“Really enjoyed our stay in Llangollen. Hotel in great location and live music a bonus. Just a little disappointed with the shower and washroom facilities when paying £120 a night did expect better. Breakfast was very good.”

“Beautiful remote location and cosy pub with log fires. At price point, did hope for a little more attention to detail. Eg; rust on radiators, weak coffee at breakfast, jam taken away before finishing croissants, log fires fizzled out by 9pm which would have been nice to keep going to allow for a drink by the fire after dinner in rural and cosy setting. ”

“Hester was very warm and welcoming. Helped with the parking and saved a bit of money. Thank you. Very clean and spacious room. Comfy bed with nice hot clean shower/bathroom. Very do friendly and helped to have a ground floor room. Fridge was a nice bonus with the hot weather. TV in room too. Safe and secure. Great location near Town Centre. Excellent value for money. A bargain with what other places were charging. Will stay again no problems.”

“When I arrived and found the reception area I was surprised to find no staff there and that the pub was closed. I found my key and note saying my name and room number and that I had paid for 1 night when I paid for 2 nights though your booking .when I entered the room it looked ok .but when I went into the bathroom it was very bad there is a shower bath with the shower at the wrong end shower curtain to small all the tiles in the bathroom were painted and paint peeling off.also the bed mattress was very badly stained on both sides this was not pleasant. I have taken pictures of the room and if this review allows me to upload them I will. And I did not return the next night ”

“As much as I hate being mean I have to be honest. We had to ring somebody to even get in to reception as it was not open. So we where left standing around for 20 mins figuring out if they had our reservation or not. Room looked better in photos. Bed was comfy but was two singles stuck together and felt the middle bit joining. Seemed like it needed a refurbishment. The bar wasn't open on a Monday when we arrived. The receptionist gave is 12 off breakfast for being late I suspect. Bet we never got to use it as breakfast finished at 10... we kinda thought I'd be on till 11 or 12. Bit of a letdown for 85 quid. I wouldnt recommend as there are better hotels for the money I think. Location is good. Staff were friendly If not punctual. We did have a nice time in the town though. But maybe a different hotel next time. Sorry but just being honest.”