헤리턴스 티 팩토리

一面茶畑でゆったり過ごせます。 食事も美味しく、サービスも行き届いていました。 2泊した方が良かったと思います。

I was very excited about staying in this hotel for my birthday. But it turn out to be an disappointment for us. My husband reminded twice the reception area that they must surprise me with a birthday cake after our dinner dining at the restaurant but they forgot about it. And all staff looked blur and not sure what's going on. To make up for the blunder, they tried to send me a cake to the room with a candle. But I didnt have a lighter, we asked the restaurant about this. But they said "no fire should be inside the room" so the candle for what purpose? I just feel this place is overly hyped. The location is not easily accessible too. There is only 1 small road going all the way up. Another important issue, breakfast buffet spread is not that fantastic and dinner meals for room service or eating at the restaurant itself will need to wait for 45 mins to 50 the much improve for staffs lack competence

Gorgeous hotel and property. Difficult to get there and pick me apps will not work and get you, so it’s an added expense to have to use hotel shuttle. Staff is great. I loved the tea plucking and the high tea and I have gorgeous photos that I will remember forever.

立地は山の上にあり、アクセスは不便です。部屋は清潔で快適に過ごせました。茶摘み体験ができるとのことでこちらのホテルを選び宿泊しましたが、茶摘み体験は単なるパフォーマンスのようで正直残念なものでした。その日がヒンドゥー教の祝日でタイミングが悪かったのかもしれませんが、とても雑な体験と感じました。サリーを着せてくれるのは嬉しいサービスですが、紅茶ができるまでの説明を受け、茶摘みをしてる風の写真をただ撮って終わりでした。担当したスタッフの早く終わらせて帰りたいという気持ちが伝わってきてしまい、適当感が否めず、きちんと茶摘みを体験したかった私としてはがっかりでした。 また、事前のメールの対応も誠意あるものとはいえず、質問に対する回答がなかったり、メールで確認していた送迎サービスの金額も実際と違っていたりと、5つ星ホテルということに疑問を感じざるを得ない宿泊となりました。

We loved the history of this old tea factory. We especially liked the old lift, the views and the attentive staff - almost from a bygone era. Our room was charming. For us, these features outweighed the fact that the hotel is tired, in need of refurbishment in many areas.