얼스 리젠시

Pro: 1. Fantastic location and View. 2. Super friendly and competent staff Con: 1. Not much.

We stayed for 1 day, the property is built in an amazing fashion. It's just adjacent to the biggest river in Sri Lanka The hotel staff is friendly and you get both veg and non veg food options. While the food can be slightly costly the overall ambience makes up for it. Full recommendation

Need more attention for drivers login

Location: Easy access to Kandy city centre, lake and also towards katugastota if need be, without the congestion of the town. The facility: common areas have nice little touches that engages with the natural environment and beautiful surrounding. Stayed in a deluxe, it was comfortable and clean, had a decent view, but felt the chalet type balconies were packed too close to fully appreciate the mountains. Staff: very attentive and helpful. And were accommodating without being in your face. The manager on duty was friendly and present, actively checking up on guests and facility. Buffet: morning breakfast spread was generous and had the right balance of options. Try the Yaara Téa, stronger with less sugar, to finish off. Overall: good experience, and good axis point to explore kandy from.

The hotel is located nicely and rooms are clean. Swimming pool is good. I feel staffs need to be better trained. It took staffs 30 minutes to check me in, which was exhaustive after travel from Colombo to Kandy. The room I booked was shown as Luxary King Room, Mountain view. However, they first allocated me a twin room. On complaining they changed it to a ground floor room in a corner location, which had no view of anything all. Every converstation I had with the staff took atleast 30 minutes and multiple calls. I feel hotel is expensive for the experience it provides. They may be smaller hotels with better experience and more personalized experience.