피터마리츠버그 에픽 카팅 근처 추천 호텔, 숙소 베스트 10

“good value”

“I booked via Agoda about an hour before reaching the destination and they had the booking on their system. I requested twin beds in my booking however I was allocated a double bed. This was not an issue as I was assigned another room very quickly. At this point I wasn't aware that my payment had been taken by Agoda and I was asked to pay for the room, which I dually did, but I was advised it was more expensive because I was sharing. I was tired from travelling so I paid and went to the room. About 5 minutes later, I realised I had paid twice and went and advised the receptionist . She said that wasn't a problem and it would be resolved in the morning. I was happy with this. In the morning I explained my situation to the accounts lady and she advised I shouldn't have paid again but they had to wait for the payments to clear in their account and also from Agoda. I said that was fine and I advised I wanted a refund of the increased amount they charged me as my room was appropriately booked with Agoda. I also received a discount from Agoda. The accounts person said they understood but kept on referring to waiting for for the Agoda to clear so they could do the refund. I explained they needed to refund me the increased amount that they charged me in error. The accounts lady agreed. Just to re-iterate, they had received the booking from Agoda, prior to my arrival, and surely the booking would of advised paid. I was told they would sort it out. After a week of phoning daily, being told they would come back to me, they never did. I asked to speak to the manager or owner and they were not available. After a week, they have now refunded me the cheaper Agoda payment rather than the more expensive payment they took incorrectly. Terrible customer service and very bad management of an extremely straight forward process.”