“To start things off, the check in was already a complete nuisance. When we were in the car park, the only indicative signs were all for the hotel, none for the apartment. There were no clear signs nor instructions on WHERE the check-in lobby actually is for the apartment suites. After finding the lobby, the security guard informed us that we needed to WhatsApp the management in order to check in. Not to mention, the lobby has Imperial staff scattered/lounging with their legs up on the couches, eventhough there was no assistance whatsoever with check in. Upon WhatsApp-ing, only then were we informed of an exorbitant refundable deposit of RM200 is required, as well as a NON-REFUNDABLE service charge of 6%. It's extremely unscrupulous/misleading that all of these steps, as well as charges were NOT MENTIONED in the Agoda listing. Besides that, there's an unnecessary step where we were required to provide 2 ICs for the check in procedure, eventhough the norm is usually 1, which was rather invasive. To top it off, the listing states that there's a washing machine and dryer provided. Imagine our shock when the door to the washer and dryer is LOCKED with a notice saying one must pay RM35 in order to access it for 1 day! The listing on Agoda also states that WiFi is available but it is not provided. The pillows are also very flat/of poor quality, which affected our rest during the stay. As a final kickdown, when we were leaving, the Pay&Go system showed that we owe RM54 for the parking for 1 night!? We messaged the WhatsApp number and they asked us to go to the parking booth. Only THEN did they inform us that there's a fee of RM10 for 3 nights of parking, which we had to pay. EXTREMELY unethical management! To sum it up, the apartment itself was decent for a group or family of 4 with a good amount of space and TV provided. However, due to the mismanagement and necessary check-in information only given after we have booked and paid, this stay wasn't as enjoyable as it should've been. Please be more transparent for future guests.”

“A suitable place for a large family. A clean place. ”

“쿠칭을 방문할 때마다 이곳을 첫 번째로 선택할 겁니다. 직원들이 친절하고, 쇼핑몰과 공항이 가까우며, 맛있는 음식을 먹기 쉽습니다. 솔직히 말해서 이 호텔에 매우 만족합니다. ”

“Raia는 OKU의 사용자 친화적인 제품입니다. 화장실에는 손잡이와 접이식 의자가 완비되어 있습니다. 하루 전에 호텔에 전화했는데 그들은 우리에게 OKU 접근 가능한 객실을 제공했습니다. 직원들도 매우 도움이 되었습니다. 확실히 돌아올 것이다. 지금까지 쿠칭에서 최고였습니다. 조식뷔페 너무 맛있어요. ”

“Washroom facility need to improve, especially draining system is less satisfying. ”