호텔 애틀란타 플라자

STAY AWAY FROM THIS HOTEL!!! If I could give this hotel a zero I would! The only positive is the location on Boa Viagem. Stayed two nights, November 13, 2025 to November 15, 2025. I booked, and provided my credit card information at least three weeks in advance for an executive double room-sea view. When I checked in late on the 13th, after traveling for over 30 hrs. I was not given the room I had a confirmation for, executive double room-sea view. Instead, it was a very small, dilapidated room at the rear of the hotel with a view of the rear of 3 or 4 other hotels/apartments. I was told, "there are none available". I was exhausted so I took the room. The next morning I spoke to a supervisor, showed my confirmation, executive double room-sea view. I was then given the room I had booked and paid for. I stayed again on November 22, 2025. As I had prebooked and paid for, weeks in advance. When I checked in it was the same supervisor I had dealt with on my last stay, November13-15, 2025. I asked if it was an executive double room-sea view. I was told, "no there are none available" again, I showed my confirmation. Again, I was told "there are none available" I stayed for the night as it was already paid for. It's obvious to me they resold my room, on two different occasions for a higher rate. Long story short. It doesn't matter what you book and pay for. This hotel cannot be trusted to provide the confirmed accommodation you booked and paid for. I will never stay here again, and highly recommend you stay elsewhere!

This is the 4th time I stay at Atlante Plaza. Each time it gets better and better. The staff is super helpful, friendly and efficient. The location could not be better. The rooms are big and comfortable. Not to mention the wonderful breakfast where you get to sample some local delicious food.

I had a great time at the hotel and the staff was super friendly and helpful. Great location and the gym was very good for a hotel gym.

I need customer service phone number please

I arrived late in the evening and I was very warmly welcomed. The check in process was very fast. I went to my room and found it different from the one I booked. I didn’t open curtains to see the viewing, as I was so tired that just wanted a shower and a good night of sleep. On the day after, I realised that the room was not the one, as I booked a Deluxe Suite and I was given a Classic Room. The staff was understanding, but shocked with the fact that AGODA is selling “wrongly”. On their system was shown that I had a classic room and I had to show my online reservation as being a Deluxe room. It was a little bit embarrassing, but they promptly changed me to the Deluxe room after my first night. They insisted in the fact that AGODA is selling wrongly. I got a little bit worried because I still have two more hotels to check in soon and I hope I don’t have the same kind of issue.