SEED HOTEL

Good food served at dining room

On checking in we received the usual pre rehearsed statements , but was confused to be told no alcohol in the room , i asked was the hotel owned by a religious cult , or what was the reason ? We were told it left a bad smell for future guest !! I replied but i drink vodka and soda,,, no smell !!! . As the receptionist only spoke pre reheared english statements ,, she obviously had no reply ,,, no manager or supervisor was available On entering our room we were unable to receive any hot water so we called reception , a young guy came he agreed” no hot water” , “i call maintenance” we showered and left for the evening ,,, the next day there was still no hot water and the same sequence of events happened ,,, i asked to change my room … which happened and yes there was hot water Breakfast was included in the price, so naturally we chose to go down, to be honest my expectation was low We was approached by a server called ***, who gave me a look like i have never experienced before , she must have tried so hard to give such a pained “oh my i really dont wanna be here” Her attitude was so bad i refused to continue speaking with her and asked to speak with the chef , who came out and was pleasant We all have bad days but *** should not be working in fnb it’s detrimental to the hotels business The breakfast menu included is only two filipino dishes , i chose the american breakfast , i was ok to pay the supplement , on checkout *** charged me everything,, i had checked with receptionist after the morning and was told she would settle it ,,, it wasn't done … small money but it was the principle Day 3 after a long day we tried to call room service at 10pm , i was told already closed , i said ok , can i order grab food , i was told no !!!. When i asked why i was told the food will smell , lol i raised the point “room service food doesnt smell !!” But grab food does , its laughable I dont blame the staff as they are receiving no guidance and the hotel policies dont make sense On checkout *** made a decision to refund me for the over charge , it still wasnt correct our taxi arrived so we surrendered I would be very happy to receive an email direct from the owner if they see this review Your business will truly struggle if you dont employ more friendly staff who understand the policies and the reasons !! Anyway not an amazing stay