도미 인 츠루가 천연 온천

The hotel has a great location and good amenities, which made our stay enjoyable overall. However, we experienced an issue with our reservation. We booked a twin room for a two-night stay with breakfast included but accidentally selected only one guest during the booking process. The hotel's reservation team later emailed us to clarify whether the booking was for one or two guests. We promptly replied that the reservation was for two guests and did not receive any further communication from the hotel, so we assumed the matter had been resolved. Upon check-in, we were surprised to be asked to pay an additional charge for the second guest at a rate equivalent to a full single room with breakfast. Fortunately, we were able to provide the email correspondence as proof that we had informed the hotel of the change in advance. At no point were we advised of any additional charges, nor were we told that we needed to cancel and rebook the reservation. After reviewing the situation, the hotel agreed to apply a lower and more reasonable charge. While we appreciated their willingness to resolve the issue, clearer communication from the reservation team would have prevented the misunderstanding and made the experience much smoother.

The room is modern and clean, and also the food like the late night snack and breakfast were good. Besides, there is located at the downtown pretty convenient to shop around.

スタッフの対応も、よく掃除が、行き渡っていた｡。又利用したい。

部屋もお風呂も朝御飯も良かったです。 しかし、隣接している立体駐車場と信号を越えたはるか先の駐車場が同じ値段なのは理解ができない。遠い駐車場の方は料金を安くしてほしい。ナンバーとか伝えてないから、料金払わないで使う人もいると思う。

ここのホテルは安価でサービスが良く夜も夜泣きラーメン無料やお風呂のあとのアイスクリーム食べ放題とあり朝食も美味しくいただけました ホテルの周りも商店街で色々なお店があり楽しかったです。また機会があればぜひ行きたいおすすめホテルです。☆