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The staff in reception is helpful and friendly. The location is great in city centre of Cardiff with lovely café, bar, and restaurants. Walk to the Cardiff Castle and Cardiff market by few minutes only. The outlook of the hotel and the hall looks gorgeous. Actually, the building is dilapidated. My first room on second floor, one of window’s is broken and only used transparent tape to cover. The Window could not close properly, there’s a gap when it closed. The wind will cause the windows to vibrate and make sounds. Then I requested to change the room and the staff work very efficient to help me and I moved to another room on 3rd floor. There’s still the problem on the window gap, finally use paper to cover the gap. The room sound proof is worse, clearly hear people conversation and any sound of people walking. Inside the hotel, found many cracks on the wall, the lift is small and slow and was broken on the next day. It’s fine to me to stay 1 night on May with lovely weather, can’t imagine how to sleep well in hot summer or cold winter. And I got special price in low season (below £70) for a double bed room. Understand it is a historical building, regret that the owner not renovate the building and make it to be real gorgeous hotel and upgrade it to another level.

Everything alright. Slipper were included in the disruption however I can't find it in the room. I call the front desk and the guy said it should be in the room otherwise he can send someone to give me. I double checked but the results is I needed to call the front desk again. The same guy told me the slipper is not included in my room and they did not provid any slipper in the hotel it was surprising me and I told myself I would bring mine at the future to save the world.

Fantastic location for the stadium and central Cardiff and overlooking the castle. Breakfast brilliant. Rooms very warm and only issue TV in room not working but was not there to watch TV was only putting on while going to sleep. Would definitely return

Beautiful hotel that we've always wanted to stay at since watching the choir on that marvellous staircase before rugby matches. A bit disappointed with having to walk up 3 flights of stairs because the lift wasn't working and hadn't for a a while apparently. Breakfast wasn't brilliant as dishes were empty and took a while to refill

We booked the room when we went to a gig at the stadium and it is very close so we were able to get back quick - staff were friendly and everything we needed was in the room. The sheets were clean and comfortable. The decor is a bit tired and our room didn’t have air con which meant it got a bit warm at night. The seats in the room need chucking as they are old and have seen better days. That said, for a stop to a day out at the stadium - I was very happy