빌리지 호텔 카디프

Staff nice at reception and pub. However food overpriced, especially room service. Pool jacuzzi steam room good, however jacuzzi was set very hot on one of the days and also the steam room on both days. Hotel ignored advance request for quiet room (allocated one at front of hotel by the road) so had to come back down and ask to change it. Heavy doors don't slow-close so slam loudly everywhere around rooms. One of towels left for me had two holes in it and cleaning staff rudely opened the door (and let it slam) before check out time when there was no door hanger left for them to do that. When informed reception of both those issues no compensation was offered. Very warm at night, without heating on, and windows limited opening.

Clean and spacious room Staff extremely pleasant and helpful No low fat you hurt or decaffeinated tea or coffee

Hotel was really lovely, so much space seating, a pool was a added bonus, rooms were great, beds comfy, shower lovely and big, food really lovely and big portions, every member of staff we spoke to were really lovely, the only thing for us was the family pool changing rooms were dirty, it was a friday night so it was very busy but just needed a sweep between people using it, would've made a big difference. Other than that we'd love to go back.

Nice clean

I don’t normally leave negative reviews, but after being genuinely excited to stay here, having previously enjoyed the facilities and themed nights,saying we were disappointed would be an understatement. From check-in, communication was minimal. We had to ask whether use of the facilities was included, only to be told it would be an additional £5 per room, which we paid. We were given our room number but no directions, and it turned out to be far from easy to find. Room *** required going up to the second floor, walking to the very end, and then going downstairs. Upon entering the room, we realised it was labelled as disability accessible(we never requested this)which was confusing given the stairs required to reach it. There was a lift nearby, but it led only to a fire exit, not reception or any amenities, meaning you had to go outside and re enter through the main entrance. This clearly hadn’t been thought through very well. The room itself was poorly lit, with only two lamps and an overly bright bathroom light. The coffee cups were dirty and sticky, and the TV remote didn’t work. While I understand it’s not directly the hotel’s fault, having a rare night away from our children only to struggle to sleep due to children running around late at night and then being woken early by the same issue was far from ideal. Overall, we felt genuinely sad and disappointed. As avid hotel-goers, this isn’t somewhere we’d rush to return to. To add to that, we were never informed of the check-out time and had to take a chance on it