샹그릴라 콜롬보

On approaching the hotel, theres a security barrier with the guards checking the car & the passengers. After getting access, all arrivals had to go thru the security check point with their luggage, like airport security. If you go out, on your return they'd do the same again regardless you've already checked in, an odd practice for a 5* hotel that doesn't give a relaxing atmosphere vibes or trustworthiness of residents. I am not sure the reason behind this practice. Not a big fan of that, hence 3 stars for Facilities

We booked Shangri-La Colombo expecting a luxury experience, but unfortunately our stay did not meet the standards we associate with a five-star hotel. Our first disappointment was the arrival experience. There was no valet service available, and we had to park the car ourselves and make our way up two floors to reach the reception area. When guests choose a luxury hotel, they expect convenience and a seamless arrival process. Having to navigate parking and access the lobby on our own felt inconvenient and took away from the premium experience. The second issue was the service. We found the staff to be distant and not particularly welcoming. During breakfast, we requested coffee and had to wait an unusually long time despite arriving at 7:00 AM when the restaurant was quiet and staff were readily available. Throughout our stay, there was very little warmth, proactive service, or even basic hospitality such as greeting guests with a smile. As Indian travellers, we also felt that we were not treated with the same level of attentiveness that appeared to be extended to some other guests. While we cannot know the reason, the overall experience left us feeling overlooked and unwelcome. What made this even more noticeable was that we had arrived directly from a stay at Marriott Weligama, where the service was exceptional, the staff were genuinely friendly, and we felt valued as guests throughout our stay. Shangri-La Colombo is undoubtedly a beautiful property, but luxury hospitality is about more than the building itself. It is about making guests feel welcome, comfortable, and cared for. Unfortunately, that was not our experience, and we left feeling disappointed.

整体符合预期吧 但是性价比一般 亲子没啥可玩的

We had an amazing room with views. Hotel Staff were professional though could do with a smile. Fantastic buffet breakfast and the kitchen staff were super friendly.

Overall very pleasant stay. Staff (concierge, reception ) were positive and supportive.