호텔 칼메리타

Let me start by saying the hotel has its charms. The location is quite convenient, close (within walking) to party places and Robinsons mall. When we checked in, I noticed the walls seemed moldy (dark spots, area) covered by white paint. The bathroom was dismal, beds were the hardest I’ve ever slept in. The piece de resistance is when we called the front desk as the tv was not working. Called two more times and finally they sent someone. The poor guy didn’t know what he was doing, giving us a number of excuses as to why the tv was not working. We called the front desk to send us another tech to check the tv. We even asked them to just move us to a room with a working TV, to which the front desk readily responded they were sold out that day (I was online checking for rooms on Agoda for the same room type, same dates were staying) and that they’re not able to move us. When I told her about it, she backtracked then said she’ll said someone else to fix the tv. That guy finally did. I just hope they fix the customer service in this hotel. And also do something about the mold. It’s embarrassing, not to mention, unhealthy. I won’t stay here again based on my first time experience.