하코네 스이쇼엔

Rooms are extremely spacious and private bath was relaxing. Will definitely go back if I make it back to Hakone. Make sure to book train station pick up before leaving, I thought I would just call the hotel once I got to the station but my cell phone had no service and the station didn't have a payphone. Bus stop is right across the street and is only two stops away but super crowded.

Wasn’t sure what to expect since this was our first ryokan but we were blown away by the nice facilities and the professional staff who tailored the timing of everything so well (they had iPads and microphones they communicated with to let each other know when we were arrived at meal time and where to seat us, etc). We had a private onsen in our room with a water proof TV even! Not sure if I just happened to go during off times but I was able to enjoy the public onsen privately most of the time too (only one other guest). Plus they have a mini freezer ri got outside the public onsen with ice creams and popsicles as a bonus! The teppanyaki was amazing and worth the $110/person. The only critique I have is the massage I booked- having had only massages in the US, I didn’t realize they expect us to stay clothed and lay in our own room bed (so no face rest while laying on your front). This was all tolerable but then the masseuse they sent for me appeared to have exhertional/breathing issues (was short of breath just climbing the stairs), had a hand tremor and couldn’t provide the enough moderate pressure as requested and basically just used single finger point pressure. In short, he seemed past his prime and probably shouldn’t have been employed as a masseuse there. I was stunned. In short, I DONT recommend booking a massage there if you’re used to massages in the US as my experience with this was pretty disappointing. Otherwise the rest of my stay was phenomenal and i hence the still high rating I’m giving.

My girlfriend and I chose to stay here for the private ensuite onsen, which was spacious and beautiful. However the real value is the meals included. We came in with no expectations as food that is included in the price of hotel stays is usually unremarkable. The included dinners and especially the breakfasts were AMAZING. Entirely equal in value to the room itself. Public transportation to nearby attractions required a bus or walking at some point but easy enough to get to. For those looking for a quiet and private getaway after a few busy nights in Japan - please give this establishment a serious consideration.

TLDR: Highly recommend for the Hakone hot springs and a catered Japanese hospitality. You are welcomed by the staff and not bothered to check in as they perform it for you while you wait and enjoy their garden. They lead to your room with unique Japanese wooden keys and show you the features of your room including the private onsen in your room should you not desire to go to the public one. They provide Japanese garments and sandals for your stay. Their public onsen has everything you need including the towels. All you have to do is show up, follow the Japanese onsen customs and enjoy a relaxing soak in Hakone hot springs. They have grooming implements to freshen up. And after your soak a communal fridge with chilled drinks and various ice creams. They are thoughtful and accommodating to your dietary requests including allergies and any religious or lifestyle dietary observances. The food served and created for you at their restaurant on site. It is a dinner omakase and breakfast either Japanese or western. Very delectable and an unforgettable dining experience. The staff is professional and extremely polite. They strive to make sure your stay is exceptional. They have other services including a salon for massages which I was unfortunately unable to book. It is the only slight that would’ve been nice to have been available but the onsen was more than enough for relaxation. Hakone suishoen is a wonderful ryokan with its own onsen offers such a catered and pampered experience. If you are truly looking for the Japanese polite hospitality and to unwind, this is the place for your stay.

This was my first ryokan and my first visit to the Hakone area. What can I say? Unforgettable experience. We only stayed for a single night but I suggest everyone to try out the cable car experience to get to Hakone. At the station either hail a taxi or the hotel can pick you up (we went the taxi route!). The check in was smooth and the ryokan itself is very intimate with few rooms. We were greeted to our fantastic room and of course the highlight (or so we thought!) the private onsen. The beds are comfortable and everything was roomy, just perfect relaxation. The highlight was the dinner me though! It was a classic Japanese diner and we were given the second floor private room. The food was legendary, just something out of a multiple star Michelin restaurant. Honestly highly, highly recommended! The staff was great, the facilities fantastic. Just book here!