니세코 하이랜드 코티지

While the accommodation was fine, our interactions with the owner left much to be desired. We did not feel warmly treated during our stay. The official check-out time is 10 AM, and unfortunately, we had nowhere to go in the morning. When we requested a small extension to 11 AM, our request was firmly denied, which was disappointing. We did our best to leave the room tidy; however, in our rush to check out by 10 AM, we left a small amount of uneaten food in the fridge. To our surprise, the owner asked us to return to the room to dispose of the food ourselves. In our lifetime, we have never been asked to return to a room to clean up a specific area, which felt quite uncomfortable, unusual and unnecessary. Besides, the house was advertised as a three-bedroom property. However, it’s important to clarify that the third "bedroom" is actually a living room with a sofa bed, which might not meet everyone's expectations and you will pay extra for using it as a bedroom. Overall, while the house met our needs, the lack of warmth and understanding from the management overshadowed our experience. We hope future guests have a more accommodating stay.

The cottage itself is flawless, you have everything like at home. Staff is very helpful. It located between two ski resorts, and you can see the night ski light from cottage.

We had an amazing stay. Everything was perfect and the hosts were incredibly friendly and helpful. Will come back!