더 발코네 호텔 & 리조트

Love this hotel

The view from The Balcone hotel was superb. We upgraded our room from garden view to mountain view. And we can see Mount Singgalang from our window, Masya Allah. And we can see both Marapi and Singgalang from our balcony. Amazing view ❤️ However, the cleanliness was a bit problem in this hotel. The toilet hole is yellowish, at first I thought it was the water, but turned out it was the toilet itself. It needs a little scrub. 🥴 Also, previous guest who stayed in our room put a plate outside the room. Since we came until we've checked out, the plate was still on the same floor 😅 Another minus is for the breakfast. You can't expect much even though it's 5 stars hotel. I asked for cappuccino and the staff said I had to pay extra because it's not included in breakfast price. Realy? Never been to a 5 stars hotel that asked me additional charge for a cup of cappuccino for breakfast even I already paid for a room include breakfast. How tricky! If the breakfast price doesn't cover the drinks, just raise it! Never ask your guest for an extra charge! A lot of things that need to be improved. Hope in the future The Balcone can do better ♥️

Staff is very friendly and helpful, superb location, delicious breakfast, wonderful facilities.

Checking in processes was easy. Guest obligated to deposits 200k IDR for temporary insurance, or leave ID in exchange. The hotel got problem with their NFC writer so they need to assist me when getting into my room. Waited for around an hour or two before they delivered the key. Complete in-room amenities. Guest can ask for additional tool provided, but not included w/o request. Such as praying may, ashtray, etc. My room was non-smoking, but as the hotel's name suggests, the room got a balcone where you can enjoy your poisons. My balcone's light was broken, so I am the only one that sit in the dark. I couldn't get in touch with the FO operator through PBX, since around 4PM. The views are exceptionals. Since the hotel is covering a large ground, I probably wont recommend for elderly people that have walking issues to stay in the superior king, it was quite far from the hotel's main building, and yes! they helped with luggage, but who knows when you need stuffs and the PBX won't connect. So choose your room wisely, maybe by contacting the hotel prior. It was cozy, and comfortable even for the lowest rate room. The location is quite far from downtown, but the staff was so kind and gave me ride to the nearest ATM, which quite far. All staffs were great, friendly and kind. I am recommend staying in this hotel for people that need stress relief, relaxes, or just want to escape the busy city life. Definitely will get back when I got the opportunity.

I booked twin room with balcony as shown on the picture. But when I arrived, they told me the room with balcony isn't available and give me another room. I refused their offer, and their offer me back to upgrade my room if I'm willing to pay for 100k IDR for deluxe with balcony room. Often arrival on the upgraded room, the door to balcony is jammed. And i have to wait around 50 minutes for them to fix it. Such unpleasant experience