유모토 긴세이카쿠

Here’s a concise, professional review: Overall, the hotel itself was fine, but several interactions with staff left a negative impression. Upon check-in, I was told only a smoking room was available and that no non-smoking rooms existed, despite my reservation clearly requesting a non-smoking room. After I showed staff my reservation, a non-smoking room suddenly became available. A second issue occurred at dinner. We arrived approximately 15 minutes after the meal period began and were questioned about why we were late. We understood we would have less time to dine and had no issue with that, but the accusatory tone was unnecessary and unprofessional. Finally, one evening the hotel’s front doors were locked. After another guest helped us get the attention of a staff member, we were informed that guests were expected to use a rear entrance during certain hours. A sign indicating this had been facing inward and was not visible when approaching from outside, making it impossible for us to know. None of these issues were major on their own, but the common theme was an unnecessary tone of blame and accusation rather than hospitality and customer service. A more welcoming and helpful approach from staff would have significantly improved our experience.

Great location close to ropeway. Spacious Japanese room. Breakfast is great. Liked the outdoor onsen though too hot in July. No option other than pork for dinner did not suit me. Disappointed that aircon was an extra 1000 when room was too hot for comfort on arrival. On second day staff came to request an additional 1000 yen. Fortunately the weather had cooled and I wasn't using air con so gave back the remote to avoid charge. As far as I am aware Agoda failed to spell this out when booking was made

真夏にエアコンなしプランでしたが山奥だからか夜は外の風が冷たくて気持ちよく寝やすかったです。 無料レンタル品がたくさんあるので便利です。

ハッピーアワーでお酒が飲み放題で温泉も気持ちよくて朝食も美味しかったです！ 部屋のエアコン使用が別料金なのが残念でした( '-' )