텍사스 시티 하이츠 근처 추천 호텔, 숙소 베스트 10

“We booked a room with one king bed for our stay as a couple, but when we got to the room, it had two double beds instead. Since it was already past midnight and we were exhausted, we decided not to say anything then. When we checked out the next morning, I mentioned to the receptionist that I thought we’d been given the wrong room. She first said we had booked a room with two beds. I showed her my booking confirmation, which clearly said we had reserved a room with one king bed. After looking at the reservation, she said the king room was full, so they had “upgraded” us to a room with two beds. That didn’t really make sense, since two beds aren’t much of an upgrade for a couple, and I also don’t understand how a room that had already been booked could suddenly be unavailable. A second staff member then explained that the room we had booked had a problem with the door lock, so they had to move us to a different room. I get that things can come up, but no one told us about the change when we checked in. We only found out after asking about it at checkout. The room itself was fine, and we didn’t have any major issues with our stay. Still, I think the hotel should let guests know about changes like this instead of waiting for them to ask.”