스웨덴 인너스타덴-오스테르말름 추천 호텔, 숙소 베스트 10

“Wonderful hotel, great location, amazing staff. We loved it and will return. ”

“Booked a twin room and triple room (12th October - 13th October) as we are travelling in a family of 5 and decided just to have a quick nap to recharge before we head to another destination early on the next day. Received a twin room’s room number on the day itself for self check in however I did not receive any room number for the triple room. We arrived at Lulea train station around 10.30pm and stepped into Park Hotell at 11pm. Dropped the hotel a message regarding the room number for the triple room however no response. Tried to call the number thrice provided in front of the door but to no avail. We were so drained and tired but still have to deal with all these issues. To our surprise, we received our triple room’s number at 4am the next day (on 13th October - which is the date we are supposed to check out)! Besides that, on the TV screen showed that the breakfast from Monday-Friday will start at 6.30am and ends at 9am. We woke up at 5am (the time I saw that the Hotel just messaged me 1 hour ago). We were waiting at kafeteria until 6.45am however no staffs were seen and no trace of food were being prepared at all! I have emailed Park Hotell on the 13th October and sent them a message through Agoda’s message property features and I have even reached out to Agoda to help me get a response and refund from this hotel however WE RECEIVE NO REPLY AT ALL FOR THE PAST 4 DAYS! Even Agoda told me they were also waiting for Park Hotell to reply to them. This is really unacceptable and disappointing. I hope that this hotel can really improve and revise on all the policies and protocols. Everyone wants to have a good stay just to recharge themselves before continuing the journey. However, this had made our day ruined and everything we tried to do has no solutions from the hotel at all. ”

“4박 이용하는데 수건을 한 번만 제공;; 청소하는 직원은 영어가 안되서 소통 안됨 부엌과 거실 정리는 안됨 ”

“This hotel is actually sister hotel as the one next to it. With only one team taking care of two hotels at the same time, you have to be very patient when need help. Also they will only SMS you for your check-in arrangment and can only be approached by phone. Thus if you’re just a non-EU traveler then you have to get ready with a number to call, and then wait if you need physically help (e.g. luggage storage). The room is a bit aged but well equipped especially bathroom. Location is excellent with Lulea C is right next to it. Kitchen is also available with a small area for business use or chitchatting. ”

“Staff are nice and rooms are clean. Located close to train and bus stations and the town centre. Check in and breakfast were at a different hotel which was inconvenient. Rooms were old and walls very thin - not a great night sleep with noisy neighbours and no one working at the hotel to ask them to be quiet. ”