피에몬테 스트룀 노르딕 스파 근처 추천 호텔, 숙소 베스트 10

“Our stay ended after the first night because of a serious security failure. Around midnight, while my spouse, my two young children, and I were asleep, another guest unlocked and opened the door to our room with a key card issued by the hotel. The room had no deadbolt, security latch, or any secondary lock that could be engaged from the inside, so there was nothing we could do to prevent someone with a working key from entering. The other guest was just as confused as we were—the hotel had mistakenly assigned him our occupied room. While I appreciate that it wasn't his fault, it was an unacceptable mistake by the hotel. To make matters worse, when I called the front desk immediately afterward, the employee insisted that my room number didn't even exist. Another staff member later apologized and acknowledged the error, explaining that the first employee had difficulty communicating. He also told me he would speak with the owner about a refund because he understood why we no longer felt safe staying there. We checked out the next morning and forfeited our second night because there was no way we could trust that another stranger wouldn't walk into our room while our family was sleeping. The most disappointing part has been what happened afterward. Instead of taking responsibility for such an obvious and serious security breach, the hotel has refused to provide a full refund, forcing us to spend our vacation and the weeks afterward fighting over something that should never have happened in the first place. Offering a small goodwill payment after a guest's room is entered by a stranger in the middle of the night is not an appropriate response. Mistakes can happen, but how a hotel handles them matters. Unfortunately, both the incident itself and the lack of accountability afterward have left us with no confidence in this property. I cannot recommend it, especially to families traveling with children.”