Fragrant Nature Munnar -A Five Star Classified Hotel

The view was awesome, pleasant stay and the staffs were kind but the food were too costly

Almost all the rooms have great views. The breakfast was fantastic. The staff were very friendly and helpful. The room was super clean. The Wi-Fi was very fast. Their spa was too overpriced.

I was expecting the stay as good as cochin fragrant nature but was disappointed. The location is remote and we have to travel 20mins to reach main location or market. No good option for food and the morning buffet was very limited. The rooms seems very old and look closely the property is not kept tidy other than the main lobby. This place is good only for old people. I am never coming here.. The price of food items is also very costly and the quality does not make up to the price.

When we checked in, we were greeted warmly by the reception and the beautiful view from the hotel. We were able to join the teatime where they served very good hot tea. Throughout our trip, the tea in this hotel is one of the best we have tried. Breakfast was alright. The view from the terrace is beautiful and calming. The room might be slightly worn out but kept orderly and clean. They have beautiful flowers to admire outside the hotel. We went for jeep outing and came back a little late and requested for a later checkout. That was where the unpleasantness started. Despite our request, the reception started calling our room to check out every 15-20 mins. When we did arrive at the reception to check out, we were quite disappointed. Even if they are unhappy with us, it was clear that they were lacking in professionalism when they decided to collectively show us openly their dissatisfaction with a sour look. When we gave the access card, one of the receptionist who took it did not bother to end his phone call and didnt give a look at all. Another receptionist was staring at us with contempt from the time we walked into the reception area. We would not like to drop names as we hope the hotel would quietly deal accordingly for your future customers. Everything we experienced was good until the checkout. It is unlikely we would choose here again to stay despite the amazing view as it is unfortunate we left with a bitter taste of hospitality.

Stayed for a night in this property with my family. Stay was excellent in private balcony room. Staff was courteous and friendly . In room dining, bit on expensive side and quality was good .