더블트리 바이 힐튼 시카고-매그니피션트 마일

Great location, but there was an issue for a bathtub.

I stayed here for 4 days while in town for a work related activity. The front desk staff was friendly, and the hotel appeared clean but was somewhat old and in need of some renovations. I was given a room on the 8th floor, even though in the app I chose a room on the 12th floor since I am a Hilton Honors member. I didn't complain because I wasnt there on vacation. The room was clean upon entry, but in definite need of updating and removing that gross carpet. The major issue for me was the full 4 days of my stay no one came to clean my room or change the towel. I had to call the front desk to request clean towels. They said they would bring them right away, but that didnt happen and they brought them after I left and hung them on the door in a laundry bag, never taking the dirty towels. I saw housekeeper servicing a room and I asked her if she could take the dirty towels from the bathroom and she states she could not, that she could only take the ones in the rooms she was assigned or she would get in trouble. So when I checked out on day 5, there were 4 nights worth of dirty towels left in the bathroom. Also, the iron in the room was broken and did not work. They never came and changed the linen on the bed, which was not a major deal because they usually do it every 3 days now anyway, but I was there 4 night and 5 days and nothing, no vacuuming the room, cleaning the bathroom....NOTHING! I will never stay at this hotel ever again,. There are lots of other hotels in the miracle mile vicinity, so there is no need for me to stay here again. I hope a manager reads this and addresse these issues because I will not recommend anyone staying at this DoubleTree location.

We arrived here on Christmas Eve and stayed for 5 nights. Positives : Amazing location, good food facilities in and around the hotel. Friendly staff. We ordered a ton of parcels to the mail room and they were all kept secure and were available to collect on the night we arrived. Room was spacious. Negatives: The heater in the room was very loud! We were asked how often we wanted room service, we selected every other day but did not have anyone come in at all. There was a knock on the last day, but we were sick so needed to be in the room. Shower gel was empty on arrival., there was bars of soap and we had our own so no biggy. We would stay again!

very enjoyed the stay, checked in smoothly, front desk staff very nice, and it is good location.

We haven’t been returned our 150$ security even after 1 week of our departure.