가너 호텔 프레더릭 사우스이스트 바이 IHG

I didn’t stay this night. They canceled my booking without my permission. They were rude.

가격대비해서 장소도 조용하고 시설도 괜찮았고 아침 식사도 좋았습니다. 직원은 그리 친절하지는 않았지만 너무 나쁘지는 않았고, 다만 복도와 방에 들어 갔을때 좋지 않은 냄새가 난것은 싫었습니다.

Initially, we were assigned a room when we checked in. However, when we went to the room, we were shocked to find that someone else was already occupying it. The occupant screamed loudly when we opened the door, which was extremely frightening for both me and my little children. After discussing the situation with the hotel staff, they apologized and arranged another room for us. While we appreciate that they eventually provided a different room, the entire experience was extremely disturbing and frightening. After a long drive, we came to the hotel expecting to have a safe and peaceful place to rest with our young children. Instead, we experienced one of the scariest and most stressful situations we have ever encountered at a hotel. Having another guest already occupying the room we were assigned to is a serious safety and privacy concern, and it was especially terrifying with small children.

When we reached the hotel it was very late in the evening and the hotel ambience outside is good, my husband got the key and we along with my 4 year and 1 year old went to the floor, and when we unlocked the door we never expected to hear another person screaming at us , my kids started crying as it was too scary and we jumped from our spot and ran to the elevator, that much we got scared . My husband went to the reception and got another key , the room is ok we booked king size. Bed but they currently don't have that so they gave us 2 queen size. The wash basin or the sink is out side the bathroom near the bed which is worst of you are with kids bathroom also very small all the water came out even if we turn the shower on for few min . The shower head is fixed and not adjustable. Breakfast is okok.

Front desk went above and beyond for an urgent matter that needed to be addressed. Also made an alternative switch convenient. Really happy with stay and experience.