Airport16 bed and breakfast

Everything was perfect.

We checked in after midnight. Hassle free. Key was left in the door and clear instructions received. Had a reasonable night sleep. Was awakened several times by people making coffee, early in the morning. Unfortunately the blue room that we had was right next to the kitchen. Overall it was clean, warm and close to the airport.

This was one of the worst and most unsafe accommodation experiences I have ever had. I booked one night through Agoda and was supposed to check in at 12:00 noon. Because I was traveling from Slovenia to Budapest, I arrived late at around 10:30 PM after more than six hours of traveling by train and bus. I was dropped off about a 30-minute walk from the property and had to carry two heavy bags the entire way. By the time I arrived, I was already extremely exhausted. The property uses a self check-in system. The owner sent instructions through Agoda explaining how to access the house and retrieve the key for the “Red Room,” which was the room I had booked and paid for. I followed the instructions exactly, entered the house, and went upstairs to the assigned room. When I retrieved the key and approached the door, I immediately noticed that the door was already unlocked. When I opened it, I was shocked to find a man already sleeping in the bed inside the room I had paid for. This situation was extremely alarming and unacceptable. I had just entered a room where a stranger was sleeping, which clearly meant the same room had been assigned to multiple people. This is a serious safety issue and a major failure in managing guest accommodations. I quickly closed the door and contacted the owner through the Agoda app. I also tried calling the phone number listed on Agoda, but no one answered. I contacted Agoda support as well, but unfortunately they were completely unhelpful and offered no real assistance despite the seriousness of the situation. I tried knocking loudly and calling out to wake the person inside the room to understand what was happening, but he appeared to be deeply asleep. There was also a bottle of alcohol on the table, suggesting he had been drinking. At that moment I felt extremely unsafe because I had unknowingly entered a stranger’s room late at night in a property where the host clearly had no control over who was assigned where. When the owner finally responded, their reaction was extremely dismissive. Instead of immediately apologizing or resolving the situation, they simply told me to “try a different room.” When I expressed how serious and unsafe the situation was, the owner even told me not to “make this a problem,” despite the fact that the problem was entirely caused by their booking mistake. The owner only apologized after I clearly explained the severity of what had happened. When I told them I no longer felt safe staying at the property and wanted to request a refund through Agoda, the owner suggested transferring me to another property but asked me to pay the price difference — even though the situation was caused entirely by their error. After hours of stressful communication late at night, the owner eventually sent their son to the property. Thankfully, he handled the situation much more professionally and offered me a bigger and nicer room free of charge. I appreciate his effort to resolve the situation. However, the damage had already been done. I did not get to sleep until almost 2:00 AM and had to wake up again at 6:00 AM to catch my 7:45 AM flight. I barely slept and spent most of the night feeling anxious because of a situation that should never happen to any guest. Giving a guest access to a room that is already occupied is an extremely serious error and a major safety concern. The owner’s dismissive response and attempt to blame the guest for “making this a problem” made the situation even worse. Agoda’s lack of support during the incident was also very disappointing. I strongly advise travelers to be extremely cautious when booking this property.

Location is very close to the airport, but far away from the city of you wanted easy access there. Room and bathroom was clean. Only downside is shower is small and due to the sloping of the roof, your head is fairly close to the ceiling while laying down. Be careful getting up. Otherwise would definitely recommend

Staff not interested in helping non Hungarian patrons