El Ksar Resort & Spa - Family Hotel

we enjoyed our stay ,staff friendly ,very clean rooms. food is quite tasty with lot of nice choices. animation by day at pool or night for adults and kids are very nice! They hire clearly great staff at every level. what to improve, rooms are old , more for a two three star hotel ,flood with shower as no protection and very old system , we tried to bypass this bad point to have a nice stay.

Pas mal du tout les animateurs sont au top une très bonne ambiances avec leur soirée et leur activité tout les jours manque juste la piscine intérieure chauffante sinon le reste pas grand chose à dire je le recommande vivement 😁 Ziw Dridi

Clean and comfortable hotel. Friendly, helpful staff throughout. Reasonable choice of food in restaurant. Great entertainment team. Nice beach and pool area.

Franchement on a repris un autre séjour toujours au top personnelle accueillant serviable équipe animation au top je recommande vivement j’hésiter par rapport à des avis négatif mais franchement rien à dire Ziw 😁 paris

I had a very disappointing experience at this hotel. I booked online and provided my card details as requested. The booking clearly stated “non-refundable” and that the full amount would be charged in case of no-show, so I expected a smooth check-in process. When I arrived, the security guard at the entrance asked to see my booking confirmation. I showed it to him, but he spent around seven minutes searching for my name while I was standing outside under the burning sun. The name was clearly visible in large letters on the reservation, so the delay felt completely unnecessary and unprofessional. At the reception, they again asked to see the booking. After showing it on my phone, they strangely asked me to send it through WhatsApp. I do not understand why that was necessary when they could simply verify my reservation using my passport and booking number. Then they told me I had to pay again. I explained that they could charge the same card I used for the reservation, but they said they could not do it and told me to contact another party instead. This wasted even more of my time, and in the end they still refused to charge the card I had booked with. The entire experience was poorly managed, unprofessional, and extremely frustrating. I lost almost a full day because of their disorganization. On top of that, the hotel itself was not nice at all and did not meet expectations.