카사 단 칼튼 호텔 & 스파

La gerente del hotel es una persona que necesita un curso de relaciones públicas, no es nada amable ni colaboradora con el cliente, el hotel te carga 6.000 pesos por una gorra para usar la piscina 🏊 y eso nunca aparece en el papel que te dan en el mostrador., nunca reconoció el error ni tampoco trató de arreglarlo, me parece muy mala política del hotel , yo he estado en otros hoteles de esa cadena y nunca me ha pasado ese problema.

Recently, I visited Casa Dann Carlton Hotel & Spa and, while I enjoyed several aspects of my stay, I was somewhat disappointed with parts of the spa amenities. The wet sauna was excellent and definitely a highlight. However, there was a consistent line for the dry sauna, which made it difficult to fully relax. The pool area was lively, with children playing with a beach ball, and unfortunately the pool jets were not functioning during my visit. Additionally, the jacuzzi was set at 30°C, which felt more like a warm bath than the hotter temperature many guests typically expect from a jacuzzi. On a positive note, I truly enjoyed my meal at the hotel restaurant—the food was well prepared and flavorful. The live jazz music created a wonderful ambiance and added a special touch to the overall dining experience. The rooftop coffee bar also offers a pleasant space to unwind. While the prices are on the higher side, that is often to be expected at a hotel property. Overall, there were enjoyable elements to the visit, and with a few improvements to the spa facilities, the experience could be even better.

This hotel wasn't bad, but it didn't come close to meeting expectations as a 5-star hotel. While the room itself was very nice and spacious, and the bed was very comfortable, the rest of the hotel facilities felt more like 4 or even 3 star. The breakfast buffet was absolutely sub-standard quality, clearly using the cheapest ingredients. (It was so disappointing that although it was included for free in my room rate, I ended up having breakfast at a nearby cafe instead.) The "Spa" that they advertise so heavily is neglected and barely functioning: during my entire stay the jacuzzi was half-empty of water, and it was lukewarm at best; the turkish bath was broken, and so was the outdoor hot tub. The whole facility felt like it hadn't been properly maintained in years. Not suprisingly, all the public spaces were empty & sad. That said, the hotel staff are very friendly and helpful. If all you need is a comfortable, quiet room, this place could work. But if you want decent food and proper hotel facilities. I would look elsewhere. The whole place is is desperate need of modernization.

We had a wonderful experience from start to finish. The entire staff was incredibly kind, welcoming, and professional, making us feel comfortable throughout our stay. We came for surgery, and everyone treated us with genuine care and compassion. A special thank you to Alexis at the front desk. He was exceptionally proactive, attentive, and always willing to help with anything we needed. His kindness and dedication truly stood out and made a stressful time much easier. We are very grateful to the whole team for their outstanding care and highly recommend this place.

Good location, nice and very pleasant stuff, good breakfast, very equipped gym. BUT Looks very old and requiring renovation. The floor carpeting smells too much, i had been experiencing an allergy all the days of staying. The walls of the room were dirty partially. AC smelled of antiquity. The fridge was so noisy that i requested just to turn it off. I had the room 360 with a very ugly view to the entire tiny back area between 2 buildings (no view at all - just dirty walls)