트로피컬 스위트 호텔

We spent a lot on the room pool side cabin, the photos were misleading but the part that was the most bothersome was that the view window was cracked going down the whole window plus it was very dirty completely obstructing the view. When the whole point of the room is the view, as the room is very small, it’s very disappointing and the glass was on the verge of cracking which is dangerous. We had notified staff about this and they didn’t come to check it out or clean it. The private balcony wasn’t facing the water there was another balcony in front blocking it. There is also no umbrella on the balcony which makes it impossible to hang out there. Otherwise the hotel is pretty alright.

I booked a Standard Room, then upgraded to a Pool Side Cabin. I paid an extra $100 to upgrade. Room was not ready when I arrived, and when I returned after dark I was placed in a Standard Room overlooking the front street. When I complained, I was told nothing could be done until the next day. The room was run down with mold along the baseboard. The next day I was given the absolute worst "pool side" room; next to the outdoor bathroom facing the building next door with almost no view of water. Staff were unhelpful and argumentative with regards to a refund. I never even got an apology, just treated like I was an annoyance.

Hotel room is outdated and too expensive for what you get. But AC works great, bed is comfortable and it's right in town. Staff are great. Choices are limited in Bocas Del Toro so this is probably the best there is in the area.

Centrally located. The food at the restaurant was very good. The pool is small but has a swimup bar. The hotel is on the waterfront so there's lots of activity from local tour boats and transportation right out front. Staff was very helpful. Would definitely come back again!

Nice view, spacious room/ a kitchen, dated, just ok restaurant, and noisy at night.