타바콘 더말 리조트 앤드 스파

My only complaint is that the shower temperature in our rooms was very lukewarm. I understand the water comes from the springs but when you’re paying that much a night you expect to have a hot shower. Do not understand why nothing more is done to provide that as I stated before since it’s a very expensive stay.

Property is beautiful, as are most in the area. Well kept and very clean. We arrived after a 5 hour drive from our home down South. It is the rainy season and I didn’t think it would be a problem arriving at 1:30 for our check-in. We were informed that the room was not ready and I asked if I could provide my WhatsApp number so they could notify me when the room was ready. The front desk said we could wait in the lobby and they would let us know when the room was ready. We had to valet the car so we were kinda stuck. We watched arrival after arrival check-in and head to their room while we sat there for 80 minutes starring at the four folks working the front desk. No updates or communication from the staff and we were just 5 meters from them. Awkward stairs and I just got more frustrated. I finally walked over to the bar and ordered a water after an hour. Long day was getting longer. At 2:50 our room was ready. Nice and clean. We walked back to the lobby to inquire about the hot mineral water experience. We were informed that it was a 300 meter walk down down the highway (there was a sidewalk and it was safe,). it was pouring rain and no umbrella was offered or mention of a shuttle van (which we discovered after talking with another guest).. We do live here and are accustomed to walking (and in the liquid Costa Rican sunshine) so we just made the best of it. After a couple of swing and misses on the customer service, we went off property and had a wonderful Arenal/La Fortuna experience. We moved to this great country because of the warm embrace the Ticos show with every opportunity. This experience does not change any of that, we will probably just seek out other cool places to refer our friends and family to when they are visiting in country and want to take in the beauty of this area.

This resort is such a gem. The thermal pools are an amazing feature. The staff are very friendly and knowledgeable. The food at the restaurants have multi cuisines and had options for all dietary restrictions but tastes can improve..

최고에 숙소였읍나다

Rooms were dated. Staff wasn’t very helpful/friendly. Their hot springs are awesome, but not actually located at the resort. You have to walk or take a shuttle. The pool on site at the hotel is old. Not much space at the hotel to walk around and explore. The hotel is also located right on the side of the road. Overall, we loved Nayara gardens 10x more and it was a less expensive hotel as well!