쉐라톤 담맘 호텔 & 컨벤션 센터

النظافة مقبولة ولكن اقل من المتوقع وجود ذباب صغير في دورة المياة المسبح حاجة ممتازة الافطار جيد جدا المراتب الاسرة ممتاز

Staff service was not so great as they kept the guests wait for a bit long time and had some confusion at the time of check-in with regards to the payment which was already made and even had asked the guests to speak to the booking agent and sort it out then and there which really made our guests a little unhappy and as we say first impression is always the best the hotel has a lot to improve with regards to service and quality. Apart from this rooms were pretty spacious with beautiful views but with old furnitures. Food was great though

شكراً للموظف أحمد على لباقته وسرعة انجازه

Probably the bed , the sheets and pillows I love the most.

I had booked 3 rooms with club lounge access for 5 adults and 3 babies, room *** should be removed for guest use as it doesn’t have WiFi inside the room only available at the door , secondly it was freshly painted it had a strong paint smell causing nausea for my kids . The night I checked in I reported the wifi issue I had someone check the wifi and he said he will reset the wifi router , still nothing happened. Second day at afternoon I complained again at the front desk I told him if he can fix the wifi he said there is an issue with my phone ( me n my wife’s phone were connected in the lobby and other rooms so I think it’s not correct ) third day on my check out( 25-10-2025) I complained again at the reception at check out the manager agreed with me by saying he also had the smell in lobby coz of room paint and the room should be unserviceable. He took my qatar number and said management will call me I haven’t received any call yet . My vacation was ruined , I had very high expectations from the hotel but when I come back to the hotel the paint smell and wifi ruined my stay . The other two rooms were ok . I will never stay or recommend anyone this hotel as my problem was not addressed properly and my family was really upset .