인터컨티넨탈 푸자이라 리조트 바이 IHG

The location is great on a beautiful and long beach in Fujairah. The facilities are great: Pools, restaurants. However I had to fight with a waiter for a coffee because he didn't want me to sign the ticket and pay on leaving. Finally it was done but not at the level of a 5*. Also the majority of the clients are Russian and we can see it in the choice of food mostly done for locals or Russians.

Hotel is wonderful, food is delicious., ambiance is great! You will love it! We stayed there 5 nights and enjoyed it except the issue we had with the person in charge of NYE gala dinner bookings (unfortunately forgot his name), he was arrogant, unprofessional and inefficient to say the least; he should not be dealing with customers as he has no manners and way over his head to be in charge for NYE Gala in this wonderful hotel, many other guest were complaining as well... Rest of the staff were great, at all levels in all facilities. This incident affected our decision to return to Intercontinental this year for NYE week and we decided to book somewhere else. Saying that , Gala was wonderful, F&B options were countless.

Service was amazing but the carpet was so dirty that our feet were black

My objective opinion about this hotel is that it has a very good location, clean rooms, and delicious food. The hotel staff were generally very friendly and welcoming, especially the kitchen team, who were always smiling and attentive. I would especially like to mention *** from the reception team (I apologize if I have spelled his name incorrectly). He was very polite, calm, and professional. He listened carefully to my requests, helped me solve any issues, and handled everything quickly and efficiently. Unfortunately, there were two unpleasant situations during my stay that affected my overall impression and make me unlikely to return to this hotel. The first was a very unpleasant experience with one of the beach lifeguards, who spoke to us very rudely and in a raised tone of voice. The situation was uncomfortable, and even the security staff witnessed it. The second issue was at the hotel shop selling beach accessories. We bought a box of plasters marked at 25 AED, but after paying by card, I noticed that 65 AED had been charged. When I asked about the difference, I was told that the price had changed, which was disappointing. Overall, the hotel has many positive aspects, but these experiences affected my impression and my decision to return in the future.

Great experience since it was raining we couldn't access much amenities overall good experience