노보텔 울런공 노스비치

The view is exquisite. The photos do not do it justice. We had a north facing room on level 10 and I woke up with the ocean as soon as I opened my eyes. The wind can be noisy, I just cracked the sliding door. Only thing I was disappointed with was the TVs in the room were just standard. Bring your Chromecast if you want to watch Netflix or YouTube. Breakfast was fabulous. Easy parking and room access. Check-in and checkout were a breeze. Room service prompt. The room clean with many amenities. We stayed during the week. And the hotel wasn't to busy and the price was well below weekend rates. Included breakfast.

Lovely location and good for families with young children (the beach, pool, fairy creek, stuart park are all within walking distance). Less than 10 mins drive to most tourist attractions in Wollongong. The pool was not really heated though (quite cold). No bellboy to help with luggage at arrival. Overnight parking for guests is $30 per night and the parking lot and lift smells like fish. Plenty of free street parking around. Dinner at the hotel restaurants need to be booked in advance. We had breakfast at nearby cafes/town centre for better coffee. The central shopping centre parking is not free.

I stayed at Novotel for 3 days and 2 nights and was quite disappointed. I’ve stayed at many high-end hotels both locally and internationally, and I’ve honestly never experienced a “luxury” hotel that was this underwhelming. The room was extremely dark – only three small lights, making the evenings very uncomfortable. The bathroom lacked even the most basic amenities like a toothbrush, toothpaste, or a comb – items that should be standard in any 4 or 5-star hotel. On top of that, the in-room Wi-Fi wasn’t free, which is quite surprising for this level of accommodation. In my opinion, this hotel is only worth 2 to 3 stars. It does not match the advertised rating or the price. I truly hope management will work on improving the guest experience to live up to the brand and expectations.

The stay was overall very comfortable, with a few hiccups around children's amenities e.g. children's pool - The door was always an issue - was informed in great detail, but all they did was send a technician to the room who yanked the door open... The door was really difficult to operate - the menu at Palisades for lunches and dinners needs to be improved and worked upon if families with children are welcomed at this hotel - similar thoughts on the breakfast buffet

The room was clean. The beds were comfortable and as both were queen sized, our family of four were well accommodated for. Right by the beach but also has a small pool. A few places to eat in the hotel or just nearby, otherwise you can drive less than 5 minutes away to have more options. We had a room with a shower over the tub. Wouldn’t recommend this to anyone with mobility issues as tub was quite high to climb into and get out of.