햄프턴 인 웨스트필드

I work in the concert industry so late check-ins are an inevitability. When I get the email from Hampton saying that my prepaid multi-night stay has a check-in cutoff of midnight, I contact the hotel via phone the day before, explaining my situation and that my check-in will be quite late, early AM, but I that my arrival is all but a certainty. I’m assured that they will accommodate this. I arrive around 3:30am, and the front desk says they cancelled my reservation, and has absolutely no idea about my call the day before. I will credit Larry for getting me into the unoccupied room there but that took almost an hour, which after a very very long work day and drive was unwelcome. For some reason he’s unable to provide me room keys, and manually lets me into this room with his manager key and assured me he’s slipping my keys under the door once he ‘figures it out’. About 3 hours after my head hits the pillow I’m woken by thunderous stomping of multiple children above my head (I’m on the 2nd of 3 floors. How a hotel this large and fairly new can have such issues is unacceptable. I call the desk, to ask about the keys and the noise, and they tell me I have to come down to the desk for keys. I explain that there’s no way I’m leaving all my belongings in a room I don’t already have a functioning key to, and that I’m in bed and unpresentable. I also ask about the noise and I’m told that “quiet hours” on a Sunday only extend to 8am. Keys are begrudgingly brought up with a scowl from the morning front desk attendant. The stomping continues and I barely sleep at all the next few hours, I call again and demand for them to call this room above, or move my room, or that I myself will go up and make it quiet myself. They finally call, and it’s not until checkin time the next day that I get some peace & quiet. You hear every step above you in this place. Also, the air conditioner is the kind you can’t leave on fan-mode for white noise, which makes matters worse. Would not recomme