홀리데이 인 익스프레스 벌링턴 바이 IHG

앞으로 다시는 아고다와 이곳 홀리데이 인 호텔은 절대 사용하지 않을 겁니다. 아고다 어플을 삭제하고 홀리데이란 호텔을 다시 판단하게 되었습니다. 사용자의 실수에 대해서 원칙론만 들먹이면서 본사에서도 동의한 행동을 무시하는 행동에 대해서 앞으로 다시는 이용하지 않을 거에요. 숙소 이름을 혼동해서 3명분 6박을 체크인도 하지 않았는데 체크인 체크아웃 전부 처리해주셨네요. 앞으로 더시는 아고다 홀리데이 벌링턴은 이용하지 않을꺼에요. 가능하면 홀리데이 매니저 이름도 좀 알려주셨으면 합니다. 이메일로 부탁드려요.

My family attended the ACC game so we check in to this hotel about 4:30 pm and returned late to our room with a small. Around 1:30 am our room opened with a keycard from another person we did not know. We had the top chain locked so the door only opened 1/3 of the way. The front desk had given our room to another couple. The man apologized because it scared the crap out of all of us especially our small child. About ten minutes later, the front desk calls our room to ask when we checked in and what our last names was. She proceeded to call us back 5 minutes later and explained there was a obviously a mix up and wanted to know who checked us in. She basically implied it was our fault because we did not book directly with them so our room reservation wasn’t showing up in their system. However, they had my room reservation at 4 pm when I checked in. Somebody just screwed up and did not want to take the blame. So, they just blamed us!!! Like we checked ourselves into their hotel without their knowledge. After an hour of calming everybody down it is now 2:00am….really 3:00 am due to daylight savings. At 8:30, house keeping tries to come busting into our room!!!! Completely ignores the tag on the door handle. No knock! Just opens the door with her keycard. I will NEVER stay at a Holiday Inn again!!!! Not to mention the almost $200 I paid to stay in this dump. The paint was peeling off the walls in the bathroom and rust was collecting in the floor from the bathroom door hinges. Definitely not worth $200. The BEST part was at check out this morning, about 5-7 people were waiting to see the dentist in a side room beside the conference room!!!! I am pretty sure that was 100% illegal on a Sunday morning in a shady hotel.