레드 루프 인 & 스위트 오스틴 이스트 - 매너

Booked a room for 4. Had to ask for everything, including towels, to make the stay tolerable. Room that we stayed in had a renovated bathroom, but rest of the room looked tired.

Need larger coffee cups Really no complaints

We only selected this hotel for a wedding located in Manor. Had no idea the hotel would not have an elevator. Didn’t even think it was something that needed to be asked when booking. My husband has 2 herniated discs, and once we got there we were told everything on the first floor was taken. We went outside to find another hotel and miraculously the handicapped room on the bottom floor became available. I also need to note that there were only a total of 4 other vehicles parked at the hotel, and one was probably the staffs. So for $20 extra a night we got the handicapped room on the first floor. We asked to change from a king to 2 doubles, but that would’ve been $50 extra a night. The next morning we woke up to find the same amount of cars still parked in the lot, strange for a booked first floor of the hotel. We were 2 adults and a small child. The room only came with 2 towels, 2 wash clothes, etc. I called the front to get another towel and he said we’ll get more tomorrow. No working clock in room. When we were packing up to leave, he stayed in the hallway to make sure we were out of the room by 11am. I will be filing complaints with https://consumercomplaints.fcc.gov/, Consumer Protection Hotline at 1-800-621-0508, and https://reportfraud.ftc.gov/#/assistant.