베이 샌프란시스코, 트레이드마크 컬렉션 바이 윈덤

예전에 홀리데이 인아 운영하다가 신규로 리모델링 한 호텔. 깨끗하지만, 객식에 테이블 없고 에어컨은 시끄러우며 방음이 이렇게 최악인 호텔은 처음. 가장 큰 단점은 위치가 홈리스 사람들이 모여 있는 것으로 아이와 같이 여행했던 나로서는 오후 5시 이후에는 이 주변은 걷지도 않음. 그러나 샌프란시스코 시내도 걸어 보니 악취와 사람 똥 쓰레기 등으로 좀 지저분하였고 파이낸셜 쪽이나 피셔맨 쪽 호텔들은 홈리스가 없으므로 샌프란시스코 호텔은 그 쪽 섹션으로 무조건 부킹하는 것을 추천.

I recently stayed at the BEI hotel in San Francisco and was very disappointed with their poor customer service after my stay. When checking out, I was told I would receive my deposit back within 2 weeks. It has now been over a month and I still have not received my refund. When I called the hotel to inquire about the status of my deposit, I was repeatedly put on hold for extremely long periods of time. On one call, I was on hold for over 2 hours before finally hanging up out of frustration. On other calls, I would be bounced around between different departments and no one could provide me with a clear answer on my refund. It is unacceptable that a hotel would hold onto a customer's money for this long after their stay without providing the refund. The horrible customer service and lack of responsibility shown by the staff at BEI hotel is very off-putting. No customer should have to chase a hotel for weeks to get money back that is rightfully theirs. I would not recommend staying at BEI hotel in San Francisco based on this experience. The hotel clearly does not value its customers or handle finances responsibly. In the future, I will be taking my business elsewhere and suggest other travelers do the same.

超值的住宿體驗 這間位於舊金山的飯店絕對是物超所值 ! 它的地理位置 非常方便 步行就能輕鬆到達各個景點 。 客房整潔舒 適 讓人可以好好休息 。 飯店的設施非常完善 , Wi-Fi 也很快速穩定 O 早餐提供的選擇豐富 讓我們每天都能 有美味的開始 O 員工的服務態度非常出色 總是樂於助 人 。 這間飯店真是一个完美的住宿選擇 !

I book this hotel for new year vacation we drove all day just to wait in line form and understaff lobby and we also wait another long time for the security to unlock the room for us because somehow they could not give us the key card right away. We tired to sleep at night but there is a dog kept barking all night long non-stop through the walls that are not sound proof which make our night hard to rest!!! We call the lobby but we don’t see any action taken.

4박5일 머무름. 다 큰 아이랑 갔는데, 호캉스를 하는 용도가 아니라서요. 메인스트릿 근처의 교통 편하고 가격 좋은 호텔이라고 생각해요. 오래된 호텔을 리노베이션 한 곳인데, 자는 공간과 욕실이 깨끗하면 문제없다고 생각하고요, 생각과 달리 주변에 노숙자가 있거나 그러진 않아서 밤에 좀 늦은 시간에 들어왔는데도 위험하지 않았었어요. 조금 걸어나가면 유명한 bakery 있어서 갔었고요, 광장에서 market도 열려서 구경거리도 좋았었어요. 직원들도 친절합니다^^