스프링힐 스위츠 플로렌스

The hotel is very well located. Staff is extremely friendly and helpful. The room was spotlessly clean. And there was a very nice breakfast included.

We enjoyed our room, location, safety of the facility and cleanliness...BUT...there were a few disappointments. The check-in staff was not helpful. She spoke monotoned and almost inaudible. I had to turn my ear in towards her to hear and I am not hearing impaired! I also booked this hotel mostly for the indoor pool. She was real quick to say, "and the pool is closed." That did not tell me a whole lot. I had to ask if it was closed for the night (as we were checking in late at 10pm) or indefinitely. She responded, "it was a management decision." Still a very poor response in my opinion. Not sure if that was due to "COVID convinence" or another reason. This seems misleading and like lying to people when you do not know until check-in that a major amenity is not available. It is also stealing quite frankly. That amenity is being well paid for and not received. That should be told to people prior to booking if it is a long term problem/decision and especially prior to check in. We were planning to stay again June 17-18 but cancelled that reservation since there is no pool and the customer service is so poor. At check-out, I had to wait for an extended period of time due to a man complaining. Rather than one front desk staff (of the 2 standing there) managing him or taking him to a private area the 4 parties waiting in line had to witness it all and keep waiting. When I was finally acknowledged to be checked out, the lady extended her hand (no verbal acknowledgement of my presence) to take my keys. She did ask if I wanted a receipt. Apparently that ticked her off based off her facial expression. She handed it to me really aggressively and that was it. No thanks for staying with us or anything. I was very disappointed by the complete lack of hospitality at this Marriott. I expect more when staying at certain brand hotels.

Had an issue and Julia was the most amazing person and helped me fix it. She truly made a hard situation I was going to better. Each staff member was amazing and so kind. Definitely will be back