AKA 유니버시티 시티

Very pleasurable, rooms are amazing views are immaculate!!

Excellent facilities and views, beyond my expectations. But services were so inconsistent and frustrating. Day 1 during the shower I found out that body wash bottle was completely empty. Day 2 I called the service number 3 times from the morning to the evening for body wash. The staff took notes of my request but just didn't deliver. During the 3rd call the staff even hung up my phone when I was asking when the body wash could be delivered. And he didn't pick up my call 1 minute later when I called them again. In the end I had to go to the front desk begging for body wash, some experience I never had before in hundreds of hotels I stayed at. What's even more ridiculous is that the same experience happened again the next day (day 3). I need some extra towels since there was no daily room service. Again it took me 3 calls plus a front desk visit to get towels delivered to my room. I have no idea what's going on but the service number feels like a black hole. You can ask whatever you want. But your request will be ignored. No one gave me any heads up there could some delay, or explanation of what happened. No communication. No apologies. Seems no staff I talked to during those calls care. The only thing I felt that they care is that this is not their fault. To be fair, some staff members during my stay are very warm and welcoming, such as the front desk who checked me in on day 1 and checked me out on the last day.