퀄리티 인 & 스위트 알타몬트 스프링스 올랜도-노스

I think showers in bathroom only should be for guest who request a shower only

Normally, I'm not one to write reviews but in this case I feel it's a MUST!! Reservation was for 2 nights, prior to my stay I called the hotel directly to inquire about the cost of the deposit. I was told that the deposit was $50.00. When we checked in, I was asked to pay an additional $12 for a "service fee". I asked what the service fee was for, the *** at the front desk was unable to tell me, she didn't know. I asked if there was a manager that could tell me and she said there was no manager available until Monday (completely unacceptable). this was Friday night, so no manager on the property the whole weekend! After checking in, my boyfriend and I went straight to get something to eat. When we finally got into the room and situated, my boyfriend removed the top blanket and underneath was another blanket and it was full of burnt cigarettes holes and bleach stains, pictures are attached. The white sheets were also stained, the bathroom shower had black long hair stuck on the wall. I called the front desk and the *** told me that since I had already been checked in for an hour there was nothing she can do. We had a heated discussion to only end up with her offering new sheets to my boyfriend, which we had to go get and put on ourselves. I was disgusted and wanted to check out but was refused any type of refund or even another room. The next morning i went to the front desj and spoke with a *** who also didnt know what the service fee was and when i advised him of the prior evenings events, his response was "we gave you clean sheets". I asked to speak to the manager and was told there no manger on the weekends. I was highly upset. The hotel is nasty. Never again!!!!! I was also stung by 2 wasps while walking down the staircase. There is a huge wasp nest right underneath the handrail, not knowing and I got attacked. I rushed back to my room in pain. My boyfriend reported it to the front desk and *** basically told him that they cant control that. The customer service at this hotel is horrible. They must be a franchise of Days Inn and family owned because no one seems to care or know what the are doing and I cant imagine the the REAL Days Inn properties would appear this way. Pay a little more and stay somewhere decent, don't waste your money. Please! I was a Front Office manager for 7 years at a 5 star resort in Miami Beach and I cant believe the lack of knowledge, cleanliness or professionalism this property showed.

It was overall a Wonderful experience however the breakfast included was not that interesting as it consisted of bread butter milk coffee and cereal. Your better off not expecting high quality food and know you will be eating out most of your mornings. It was clean for the most part and staff is ready to assist in anyway possible. Truly friendly and no one bothers you.

Deposit of 50 was refunded at checkout and then added back 3 days later

Clean and quiet