캔들우드 스위트 파고 사우스 - 메디컬 센터 바이 IHG

nice

Love our stay at Candlewood hotel. My children liked the pool and BBQ facilities. Free coffee is a nice gesture from the hotel. My wife liked the kitchenette for our home made breakfast. Receptionists was extra caring and very helpful. Overall we are really happy with the hotel. Thank you very much for your excellent service.

I booked and paid thru the third party app. During my stay I was charged for incidentals which I expected but it was not cancelled after I checked out. I was told by the staff at check out that it’ll be automatically cancelled but it did not. It was charged with my credit card.

Walked into what appeared to be a decently cleaned room until we started looking around. I honestly can’t even tell you if my bathroom is cleaned as there were fingerprints and smudges all over the glass bathroom door and handles and there were not enough towels that I know are typically standard. There was only one on the bottom underneath the sink. There was only the currently used toilet paper on the role. There was no towel for the floor when exiting the shower. Then proceeded into the kitchenette area to look for a pot to heat up babies milk. Open the drawer to find two extremely dirty and used pots. The microwave above head was stainless steel and covered in fingerprints. Their were even dishes in the dishwasher that we were even unsure had been washed. As we now made our way into the bed area. We noticed a giant pink stain on the carpet directly in front of the pullout couch. Went to go look for bedding for the pull out couch only to discover there was none in the room. So now had to head downstairs to obtain towels as well as bedding. Very sweet Front hostess was there but was alone. I expressed my concerns and asked if it were possible to be moved to another room. As the room I was hoping to obtain according to the website we booked with actually had a closed off bad section separate from the living room/kitchenette area. When I questioned it she told me that room was showing not available in the system. And to boot… There was no other room for us to move into. She provided me with extra towels as well as the bedding. The second day of our stay… I went to move a bag from the bottom cabinet in the bathroom to only find it completely drenched in water. At that point I called up management and housekeeping to our room. Was told there is no leak… Was unsure as to where water was even coming from. Housekeeping apologized saying they were very short staffed and think my room may have been missed in rounds. Head of housekeeping said she would clean our room t