하얏트 플레이스 리노 타호 에어포트

From the time of check in to check out, I have no complains only knowing if needed somewhere to stay next time in Reno I will look to see if have availability. The staff was friendly even though being a b is y Labor Day Weekend each took time to attend to our needs. The bar was a plus for a birthday weekend. The jacuzzi and pool where both great addition. Rooms had most comfortable bed to end the day as well to rest. The AC in room was great. Wifi worked well and fast enough for me to use for school & work that needed to do during my stay. Night Auditor, Michelle I believe pardon if not name, was helpful and kind due to no microwave in our room let us use lobby one. She was helpful about pointing us to local events happening during that week which was useful to know and narrow down events we would like to attend. It would have been nice to have one microwave room but understand if not one amenity not offered of many that are.

The fitted sheet was not completely cover the mattress leaving the mattress and the tag exposed.

When we drove up, I was really hoping that this place was clean and comfortable after a long day driving. It’s definitely dated which I can live with but when I entered the room, it smelled bad, the mattress was dirty underneath the fold out couch, there were stains on the bed skirt, and the general cleanliness of the room was a bit of a turn off. Again, I can live with dated accommodations for a good nights rest but cleanliness is a must.

Beautiful place to stay for the price. The rooms are very clean and private

I booked a room with Agoda and breakfast was included. After my checkout I noticed a charge from the Hyatt Place. They charged me each day for breakfast even though it was included. They did not tell me they charged me, they provided no receipt or invoice on checkout for me to dispute and show them it was included in my booking. They hoped I didn’t notice and just paid them extra money. They are dishonest people here.