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Our room was spacious and had been recently renovated which was great, although the main lobby and breakfast room still needed updating. Our stay was quiet and met our needs. We stayed overnight prior to a college tour.

This hotel is in the middle of a transition. It is definitely heading in the right direction. Our room was spacious (for an older building) and had many modern amenities. I would have given more stars if both elevators were working during our stay. Will would stay again.

I really enjoyed my stay at the Parkview Hotel. My corner room was spacious, comfortable and so inviting. I will definitely visit this hotel again the next time I am in Syracuse.

The hotel holded $50.00 but it was charged for any reason. I will ask for reimbursement. Send me customer service email

I had extra charges on my account. I made my reservations through Agoda (couldn't remember when driving home, upset about the extra charges). I had a charge from them and a direct POS charge from the hotel, which the bank handled. The hotel denied it was them, even though the bank statement showed otherwise. The manager seemed to try to help, but kept stating it was from Expedia. I do not know if she was honest in her cluelessness. Expedia told me they're scapegoats all the time. I'm not sure who to believe. The manager showed me an Expedia PARTNER database. I assume it may be a central PARTNER database with Expedia, but she kept saying 'Expedia'. I called Expedia, and they stated it was not from them. Agoda stated they only had the one original charge. I never made a reservation that night with Expedia. I don't care in the end as long as it disappears. However, I am not sure of the honesty there. Next, when we checked in, we were with other families, and we had to wait a long time in the front doorway for someone to come. Then, when 3 of us checked in, we were given a dirty room. The family behind us was given the same dirty room as ours, even though it was STILL assigned to us. The front desk kid said he should fire the cleaning person for lying about the rooms, as he was unprofessional. The cleaning staff is also not the one who put two families in one dirty room. He did give us a clean room after, but I still wonder if that is the direct POS charge from the hotel. I never leave reviews unless it's a great or bad stay. I will stick with Marriott for now and not try to save a buck.