체리 트리 인 앤드 스위트

The room was quite nice. Bathroom mirror with TV was a neat surprise! We booked with Agoda & their pics of the room were not what we received, nor was the description of what we got (no robes or balcony/terrace which it said they had in the description.)Also we had to pay a resort fee at the end of our stay which we were not told about until we got to the hotel. Resort fee was ridiculous anyway as it was to cover what other hotels consider basic and part of the normal room charge (ie breakfast internet parking etc). It was comfy & pretty clean though. Beach was in rough shape. I realize this time of year it wouldn't be groomed, but there were beach chairs just tossed everywhere. Checking in staff was friendly, but when I called the day before to check our reservation the lady was kind of rude and made me feel inferior for booking through a third party. Overall was a pleasant stay, just not what you'd expect from what I thought I be a higher end place to stay.

Many customer service improvement opportunities - was told "no, we can't help you with your [problem] - TV not working. Okay, fine what's the room/ name; i guess I'll add it to the maintenance list". Also saw kiddos locked out of pool area that went to the bathroom - soaking wet; and were told your time in the pool is done - you may not go in after your check-out time. it was 11:01 am. My 11 year old son was appalled by the rudeness of the front desk associate and felt for the children being turned away in wet clothes. Maybe the policy but should have been more gently communicated or possibly an exception made. These were just 2 examples across about 14 instances of really bad service. Pools were great and breakfast was nicely serviced and a great variety. Cleaning staff very friendly as well.

The first room was noisy and damp. She changed my room, was extremely smelly from cigarette smoke. the air, the carpet. I went across the street to wal greens and bought air freshener and the cashier told me that many people go there for air freshener for the exact same reason. When I checked out , the lady said she could not print me a receipt because I booked through an agency. But, she did give a receipt for a room upgrade fee! I only asked to change to a quieter room but got charged for an upgrade and had to clean it.

I only gave it four stars for Staff because, at check-in, The woman at the counter tried to charge me an extra $15 resort fee, even though this fee had already been included when I booked the room.

Staff was very friendly and helpful. Zack was really great!