캠브리아 호텔 락스

We used to like staying at this property. The front desk were always nice and helpful up to this day, but housekeeping could be better, there are days that they won’t be able to clean your room because they are short staffed (understandable but we stayed for 5 days and not once our room was cleaned). The manager in the dining area was not very nice as well, on Christmas day we sat on the dining area at 0930am and she kinda yelled at us reminding us of the opening&closing time for breakfast, I mean you don’t treat your guests like that especially on Christmas day.

딱히나쁘지도않고 좋지도... 숙소물없음 커피포트없음 청소신청해야해줌 주차비유료임 히터온도가 78까지임 무료셔틀있음 새벽은유료 친절함 주차여유로움 근처에 스벅 맥날있음

I absolutely love the Cambria chain of hotels. The lobbies are so modern and the rooms never disappoint! The decor is amazing and so inviting. The standard rooms at Cambria are typically larger than at competitor locations as well which is nice. Can’t wait for my next visit!

다음날 공항출발하기에 좋아요. 무료주차장도 있습니다

I checked in at 10 PM after a long travel day and had one of the least welcoming hotel experiences I’ve had in a long time. When I arrived, there was no greeting, no acknowledgment, and both front-desk staff were hidden behind large monitors, barely making eye contact. I waited for the person ahead of me, but still—no warmth, no professionalism. When I asked one staff member a simple question, he responded irritably and said he couldn’t help because he was “clocking out.” There are kinder, more professional ways to communicate that. When it was finally my turn, the representative spoke while staying behind the monitor, mumbling to a point where I couldn’t hear him. When I mentioned that I couldn’t hear, he raised his voice with visible frustration, making the interaction uncomfortable and unnecessarily tense. On top of that, I was informed of a $200 security hold (unusual compared to many hotels) and a $27 per-night parking fee—a fee that was never disclosed on Agoda during booking. This feels misleading. If a mandatory fee affects the total stay cost, it should be clearly listed before checkout. Overall, the combination of poor customer service, lack of transparency, and hidden fees made my arrival stressful and disappointing. I hope Agoda ensures clearer fee disclosures on listings and encourages partner hotels to uphold basic hospitality standards. This experience was not what I expected when booking through Agoda, and I hope improvements are made. Thanks!