Extended Stay America Suites Memphis Germantown West

Any other time my services are excellent! But this last time oh baby! First when i checked in Mark was cool. I get to my room and it’s dirty! In all my time of staying here (and i come here often) i have never been in a room like this! There were dirty towels in the room, there was still trash in the room. I noticed ashes all over the room. I went downstairs to see about getting another room and Mark was nowhere to be found! I checked in a little after midnight. I came back down stairs several times for about an hour i even called the front desk to see if i could get an answer and i called the 1-800 number and asked them to call. At one point someone picked up the phone and immediately hung up on me. I had to sleep and a dirty room, in someone’s filth! My girl Ms. DeBorah would have never done me this way! The day staff for this weekend took care of me though. They switched my room out for me and went to check everything out themselves before they let me move just to make sure it was up to standards.