더블트리 바이 힐튼 워싱턴 DC - 크리스털 시티

空港から近く近くにはスーパーがいくつかあります。新しく開発がすすんでいる地区なので比較的安全です。 近くのペンタゴンシティは大型ショッピングモールで何でも揃います。

Nice hotel, our room was clean with a beautiful view. Our only issue was that our bathroom door wouldn't shut tight. It was my adult daughter and I so not a huge problem lem but probably would be for others. Employees were all super friendly

When I first checked in, the representative asked me if I would like to upgrade my room. I told her, “No, thank you.” Then she noticed I was a Diamond member and said I receive free upgrades, so of course I accepted the free upgrade. I extended my stay by a day and dialed zero to let a representative know and requested I remain in the same room. At this point, I had interacted with a total of four employees and had zero issue. Now on my third time attempting to extend my stay by three days, I once again dial zero to request the same room. Although I saw cheaper hotels with high ratings, I didn’t feel like moving, so I settle with this location’s higher price for that reason alone. But the representative on the other end of the phone said my upgrade was an error since I booked with a third party and I must pay $52 more to continue my stay in the room or leave immediately for the room that was actually booked online. I thought this was uncalled for—to check-out early. It was already the evening and I don’t see why I had to leave prior to my check-out date which was the next day at 11 am. In my mind, it all translated as me being “kicked out” and a complete disregard for me as a human being. There were no sincere apologies as if I were the one in the wrong. I do suggest that all employees are educated on the policies regarding third-party sales regardless of Hilton Honors status. No customer should ever be treated in the manner that I was treated. I was perfectly fine with staying in the room I booked the first time without an upgrade. And on top of all that, I was told my early check-in fee of $30 would be waived, but it wasn’t. As a result of being treated less than human, I cancelled my three additional days and switched hotel chains. At this moment, I am not sure if I’ll ever book with a Hilton hotel again unless there is no other choice. I did mention my dismay to another employee and they actually chose not to even respond—zero customer service skills! So for $52

호텔 위치도 좋고 시설도 깔끔하고 무엇보다 전 직원들이 정말 친절했습니다. 가격대비 만족도 최상입니다:)