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I have stayed at this hotel for thanksgiving several years in a row and this year I had an urgent family emergency that interfered with my stay. I prepaid for the hotel and was hoping they might offer some percentage back but I got ZERO. Very disappointing and will take my business elsewhere as there are no shortage of hotels in Greenpoint. Also, last year our Apple ear buds were never ‘found’ from our room last year. That’s 2 big strikes in my book.

We had a great stay. The room was very nice and comfortable. The overall vibe of the hotel was cool

husband went down and informed the desk that he would need his key activated to return to the room to grab the rest of our belongings. This was 11:15 AM. He was told that would be fine but it would cost $50 for the privilege of 15 to 30 minutes and that was their policy. he was rude accommodating and when questioned answered with a comment that went like this… "Whatever". Totally unacceptable and rude. There was not one housekeeping cart on our entire floor and the hotel did not appear to be turning rooms in any kind of urgency. could have been an amazing stay but this one person left an extremely bad taste in our mouths and was awful at interpersonal skills.

Beautiful hotel with large rooms they are modern and stylish and clean. Nice gym. Only negatives are that the on-site restaurant has limited hours and the location is sparse in terms of food - most restaurants only open for dinner. Great coffee and pastries close by. Other downside is you have to cross a bridge to get to the 7 train which is ok in the day but I would but feel safe doing that at night. Take an Uber or cab at night.

This was my 2nd time at the Box House Hotel . It is very clean , liked the amenities in the room . It’s good value for what you pay . Good location, not too far from the subway .