홀리데이 인 익스프레스 & 스위트 보건-사우스웨스트 바이 IHG

Our stay was good overall. The room was nice, clean, and comfortable. However, we encountered an issue with the payment. We booked through Agoda, but the hotel staff informed us that the payment from Agoda had not gone through properly. I had to contact Agoda several times before checking out to ensure that the payment was processed and that the hotel would not charge us again, resulting in a double payment. Thankfully, after calling Agoda three to four times, the issue was finally resolved before our checkout. Aside from the payment inconvenience, we had a pleasant stay.

Overall, I had a good stay at this hotel. The room was very clean, and the breakfast was decent. However, there were a few minor drawbacks during my stay: Shower Water Pressure: The water pressure in the shower was quite weak and not very comfortable. Staff Hospitality: One staff member walked past me without greeting or acknowledging me, which felt a bit unwelcoming. Parking Fee: They charged an $8 parking fee, which didn't make much sense given the hotel's remote location. Aside from these issues, it was still a solid stay, but a few small improvements in service and policies would go a long way.

It's a nice and clean hotel with hot breakfast. Staff was friendly. Breakfast staff works hard to stock and clean the tables.b$8 per night parking, would be better if the state it upfront prior to booking

Hi, I have a confirmed hotel booking through Agoda for the Holiday Inn. However, when I was at the hotel, they informed me that the payment they received from Priceline was short by $95. The hotel charged my credit card the additional $95 and told me that if Priceline does not send the missing amount, I will be responsible for the charge. Since I have already paid the full amount shown on my booking confirmation, I would like to clarify why I am being charged an additional $95. Could you please verify the payment with the hotel and arrange a refund of the $95 charged to my credit card if Priceline is responsible for the outstanding amount? I have a confirmed reservation and have already paid the amount stated on my booking. I should not have to pay an additional amount due to a payment discrepancy between Priceline/Agoda and the hotel. Please investigate this matter and let me know how this will be resolved. Plus, I made a deposit of 200$ for 2 rooms, but they keep on charging my credit card for 4$ and 8$, which I thought they can just deduct it from my 200$ deposit after checkout.

I love that its too accesible and the rooms are very clean.Superb value for money! staff are friendly and food was so yummy