호텔 아줄 익스타파 올 인클루시브 비치 리조트 컨벤션 센터

excelente atención y servicio

Unfortunately, our stay at Hotel Azul was nowhere near what we expected. From the beginning, the cleanliness was a major issue. The shower curtain in our bathroom had what appeared to be mold or heavy staining, and the floors in our room were visibly dirty. The pool was another disappointment. The water/edges felt slimy, and you could visibly see dirt and buildup accumulated around the edge of the pool, which made us uncomfortable using it. One of the craziest parts was seeing raccoons climbing directly onto the dining tables where guests eat. We watched them walking around the tables, including tables with leftover food, and staff did not seem concerned or make an effort to keep them away. I have pictures of this. We were also under the impression there would be multiple dining options, but throughout our stay we essentially ended up with the same restaurant every night, which was disappointing for an all-inclusive resort. Finally, the service left a lot to be desired. Several staff members came across as rude or uninterested, but their attitude noticeably changed once they received a tip. We normally have no problem tipping good service, but guests shouldn’t feel like they need to tip first just to be treated politely. Between the dirty room, questionable pool cleanliness, raccoons on dining tables, limited dining options, and inconsistent service, we would not return based on our experience. The property has potential, but cleanliness, food-area hygiene, and customer service need serious improvement.