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Location is somewhat just outside the center so it’s quieter. But the center is easy to walk to. Rooms are very spacious and clean even if they may be a little older. Some of the staff were nice but not as warms as at other hotels we’ve been to.

One of the rooms where we stayed was very noisy even though it has no windows facing the road (which has constant traffic - all day and night). There are two windows facing a corridor but they don't open so no ventilation at all, this means the room is dark but more importantly it's a safety hazard. The glass doors in the bathrooms in both rooms are another hazard, they don't have any marks/stickers so that people are aware they're open. Three of us ( of different ages) walked into them hurting ourselves, this could cause serious injuries. However, it seems that the management of the hotel don't care as they ignored my comments. It is strange that a hotel which was designed by a renowned architect and which is supposedly 5 stars has all these issues and the management don't care about the customer's experience.

Reciben reservaciones gestionadas con Expedia y esta compañía es inaccesible , tienen un sistema de call center con IA que pide un número de confirmación de 16 dígitos , QUE NUNCA TE ENVIARON!! ENTONCES NO HAY MANERA DE TENER REEMBOLSO:

I stayed here for a few nights on my first-time visit to Puebla. I chose it based on it's ranking on Trip Advisor. And I was not disappointed whatsoever. This is a fantastic boutique hotel in a fantastic location. The front desk staff were helpful and friendly. My room was large and was beautifully decorated. Huge beautiful bathroom. The bed was so comfortable. The fitness center on the 4th floor was an added bonus for my morning workout routine. The pool and jacuzzi were great after a day of sightseeing. HIGHLY RECOMMENDED!